Privacy policy

Privacy Policy

North Crown Watches Ltd ("North Crown", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

North Crown Watches specialises in buying and selling authentic pre-owned and brand-new watches, including both vintage and modern timepieces. Every watch we offer for sale is carefully inspected for authenticity before being listed and is securely packaged for delivery.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase a watch, sell a watch to us, or otherwise interact with our business.

Information We Collect

We may collect the following personal information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Payment Information

Payments are processed securely through trusted payment providers. We do not store full payment card details on our systems.

Transaction Information

  • Products purchased

  • Products sold to us

  • Order history

  • Return and refund information

  • Shipping and delivery information

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookie and tracking information

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Communicate with you regarding your order

  • Verify transactions and prevent fraud

  • Authenticate watches offered for sale to us

  • Process returns and refunds

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have consented to receive them

Watch Authentication

North Crown Watches takes authenticity seriously. Every watch sold through our business is inspected and verified before sale. Information provided during the buying or selling process may be used to verify ownership, authenticity, provenance, and transaction legitimacy.

How We Share Your Information

We only share personal information where necessary to operate our business and fulfil our obligations to you.

This may include:

  • Shopify, which powers our online store

  • Payment service providers

  • Shipping and courier companies

  • Professional advisers, accountants, and legal advisers

  • Regulatory bodies and law enforcement agencies where required by law

We do not sell, rent, or trade your personal information to third parties.

Shopify

Our website is hosted by Shopify. Shopify may process certain personal information in order to provide and maintain the functionality of our online store, including payment processing, website security, analytics, and checkout services.

For more information, please review Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Remember your preferences

  • Improve website performance

  • Analyse website traffic and visitor behaviour

You can control cookie settings through your browser preferences.

Marketing Communications

If you choose to receive marketing communications from us, you may unsubscribe at any time using the unsubscribe link contained within our emails or by contacting us directly.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements and policies

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of your information

  • The right to restrict or object to certain processing activities

  • The right to withdraw consent where processing is based on consent

  • The right to request a copy of your personal data

To exercise any of these rights, please contact us using the details provided below.

Returns and Withdrawal Rights

Customers located within the United Kingdom and European Union may have the right to withdraw from their purchase within 14 days of receiving their order, subject to applicable consumer protection legislation and our Returns Policy.

Customers located outside the United Kingdom and European Union are not entitled to this statutory 14-day withdrawal period unless otherwise stated.

Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of transmitting information over the internet or storing electronic information is completely secure, and we cannot guarantee absolute security.

International Transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updated version will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

North Crown Watches Ltd
59 Gillygate
York
YO31 7EA
United Kingdom

Email: northcrownwatchesltd@outlook.com

North Crown Watches Ltd is the data controller responsible for the processing of your personal information under applicable data protection laws.