Política de envío
Shipping Policy
North Crown Watches Ltd
At North Crown Watches, we take pride in ensuring every watch is securely packaged and dispatched as quickly as possible.
All watches sold by North Crown Watches are carefully inspected for authenticity prior to dispatch and packaged securely to help ensure safe delivery.
Processing Times
We aim to dispatch all orders placed before 1:00 PM (UK time) on the same business day.
Orders placed after 1:00 PM, on weekends, or on public holidays will normally be dispatched on the next business day.
While we strive to meet these dispatch targets, delays may occasionally occur due to circumstances beyond our control.
Shipping Services
We offer fully tracked shipping services to all destinations supported by Royal Mail.
Shipping options and costs will be displayed at checkout where applicable.
Tracking information will be provided once your order has been dispatched.
Delivery Times
Delivery times vary depending on the destination country and selected shipping service.
Any delivery estimates provided are for guidance only and are not guaranteed.
North Crown Watches is not responsible for delays caused by:
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Customs inspections
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Postal or courier disruptions
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Severe weather conditions
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Industrial action
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Local delivery issues
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Circumstances outside our reasonable control
International Orders
We ship worldwide to countries and regions supported by Royal Mail.
Customers are responsible for ensuring that the purchased item can legally be imported into their country.
Customs Duties, Taxes and Import Charges
For international orders, any customs duties, import taxes, VAT, handling fees, brokerage fees, or other charges imposed by the destination country are the sole responsibility of the customer.
North Crown Watches has no control over these charges and cannot predict their amount.
Failure to pay customs charges or refusal to accept delivery does not entitle the customer to a refund of shipping costs, customs charges, or any related expenses incurred.
Secure Packaging
All watches are packaged securely to minimise the risk of damage during transit.
We take reasonable care to ensure that all items are appropriately protected before dispatch.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
North Crown Watches shall not be responsible for delays, losses, or additional costs arising from incorrect or incomplete delivery information supplied by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery and retain all packaging materials where possible.
If a parcel appears lost in transit, please contact us and we will assist in investigating the shipment with the carrier.
Contact Us
For shipping enquiries, please contact:
North Crown Watches Ltd
59 Gillygate
York
YO31 7EA
United Kingdom